FAQ

CONTACT US ANY TIME OR STOP BY OUR STUDIO, WE ARE HAPPY TO ANSWER ANY QUESTIONS

How do I get started?

SEND A MESSAGE, give us a call, or stop by the studio any time. We are available during store hours (Tuesday – Friday 10:00 – 5:30 and Saturday 10:00 – 5:00) Whether you have a design in mind or a family heirloom to work with we would love to help take your idea to a reality.

 

How much will it cost?

It depends of course on what you have in mind. We can make things in almost any price point so it is just a case of time and material. If you have a gemstone or even old jewelry you would like to restyle we can do that or just about anything else! Whether you need a custom engagement ring, one of a kind wedding bands or a restyling an existing piece of jewelry we provide you with an estimate before we begin. Contact us or take a look at the following resources:

DIAMOND PRICING GUIDE
CUSTOM ENGAGEMENT RINGS
CUSTOM WEDDING RINGS

 

Can I use my own stone?

Absolutely! We can and often design in every size, scale, and style you can dream of. We are happy to use your stone (or stones) and provide anything you need to complete your project. Contact us or take a look at the following resource:

RESTYLE YOUR JEWELRY

 

Is your work guaranteed?

We are proud of our craftsmanship and stand behind our work 100%! Everything we create is made to last and we can advise you on best practices to wear and clean your fine jewelry. We advise a yearly check up for all your rings and pieces that receive lots of wear. We guarantee that our pieces will last for decades under normal wear, but we do not warrantee against damage or excessive wear and tear. Contact us or take a look at the following resource:

WARRANTY STATEMENT

 

Is maintenance included?

We are happy to take care of everything we have made and anything else you may like us to help you with. There is no charge to clean and inspect our work any time and as often as you wish. We do charge to repair damaged items and clean pieces we have not made in house. Contact us or take a look at the following resource:

WARRANTY STATEMENT

 

Can I bring in my own design?

Absolutely! We will be happy to help you create anything you can think of and will offer our expert guidance to achieve the very best results. Contact us or take a look at the following resources:

CUSTOM JEWELRY DESIGN
CUSTOM ENGAGEMENT RINGS
CUSTOM WEDDING RINGS
RESTYLE YOUR JEWELRY

 

Can I sell or trade in my old gold or gemstones?

Yes you can. We will use, trade, or buy outright precious metals you may have and evaluate any gemstones for potential trade as well.

 

What if I don't know the ring size?

We can help! We have a few simple tools on hand to determine size, and we can always re-size a ring or find a way to make it work once it’s completed. First sizings on pieces we have made are always free and we have lots of experience to help.

 

What is your return policy?

We accept exchanges of stock purchases in good condition for 30 days. Custom orders are not exchangeable or returnable but accommodations can be made in special circumstances and every effort to exceed customer expectations will be made.  Contact us or take a look at the following resource:

WARRANTY STATEMENT

 

How do I get insurance?

There are many insurance carriers and we suggest you first check with your homeowner's/renter’s policy provider to inquire about a rider on your general policy. Another option is Jewelers Mutual Insurance Co. which insures jewelry as a stand alone policy. We can offer guidance as needed.

 

Does the ring come with a certificate or appraisal?

If we made it, we can appraise it and provide one at no cost for every project over $1000. Most center-stone diamonds also have independent grading reports (also known as Certificates) and we provide them as applicable at no additional cost.

 

How do I get Cubs tickets?

WE'VE GOT YA COVERED ;)

 

Can I trade up later?

Yes you can. Even years from now the center stone can be upgraded on spec.

 

Is my diamond conflict free?

Yes, we participate in the “Kimberly Process” protocol and work only with legitimate, honest, and trusted sources. Contact us or take a look at the following resource:

CONFLICT FREE DIAMONDS

 

What is your environmental policy?

We love our planet and want our children to receive it in a better condition than we did! Our gold comes from refiners that recycle and reuse metal as their primary source of material. We also recycle customers gold and gemstones and almost everything in our studio is saved and reused. Fine jewelry is in fact one of the original reuse/recycle practices in the world!

Contact us or take a look at the following resource:

ENVIRONMENTAL STATEMENT
 

What is your payment policy?

We accept Visa, Mastercard, Discover, and American Express as well as personal checks and of course, old fashioned cash. We usually ask for a deposit to start a custom order, the amount of which can vary depending on the project. We ask that all projects be paid in full before leaving the store.